• Senior Research Analyst, European Industry Solutions, Customer Insights and Analysis, IDC Europe

    ID 2018-3563
    # of Openings
    Job Location
    IT-Milan | UK-London
  • Overview

    IDC's Customer Insights and Analysis team is looking for a senior research analyst to support the expansion in its IT vendor and IT end-user research in industry sectors and among small and medium-sized businesses. The focus of the role is around both ongoing syndicated research and custom research for specific projects. Quantitative analysis will be key as the senior analyst will be required to contribute to IDC’s Spending Guides.

    IDC’s research helps IT Vendors and end users understand the impact especially of emerging technologies on their business plans and execution. These emerging technologies include Cognitive Computing, Robotics, Mobile Systems, Advanced Security, among other leading-edge technologies. We are looking for innovative thinkers to take a dynamic role within the team, promoting and supporting industry-specific IT market research.  Candidates should bring extensive knowledge especially in the analysis of the value and trends of IT investment across industry sectors and among small and medium-sized companies.  The candidate will work with industry leaders to identify and analyze strategic business issues and key use cases for a wide range of technology solutions.

    The role is based in Milan or London, and will involve some travel, predominantly in Europe but occasionally to other regions.


    The senior research analyst will support and deliver industry and technology research for existing syndicated products – both qualitative and data focused and as part of a global team. The analyst will also support specific consulting projects, based on IDC data and analysis from the Customer Insights team and other research groups within IDC. She/he will add to this with desk research from varied publicly available sources enhancing the analysis and data: in some cases building data models to meet client needs, or to explain or understand market behaviour and trends. Some analysis will require written descriptions, charts, or presentation material, and the analyst might be asked to present in webinars, to clients or to IDC events. The analyst is also expected to build strong relationships with vendors active in these markets, understanding key business and technology issues they face.

    The analyst role focuses on the collection and analysis of IT spend by industry sector and technology to support the Industry Solutions’ team in Western Europe and globally. This role has a data-oriented bias so good data skills will be crucial for the position.

    Successful candidates will contribute to the team's cross-industry market research, provide support to custom engagements, respond to client enquiries, and support the sales and marketing teams.  We expect the candidate to build ongoing relationships with vendors, improving the visibility and relevance of IDC's European research especially among 3rd Platform players.


    This position calls for someone with a good understanding of the broader ICT eco-system, experience in working with IT vendors and end user organisations in Western Europe and good exposure to key business issues across different industries.   The senior analyst will be involved in presenting during webinars and in answering direct enquiries on market trends. She/he has good experience in writing research, and developing sophisticated forecast models.

    Desired Skills and Experience:

    • Analytical, enjoys working with numbers and shows a strong attitude to identify key business trends based on quantitative analysis.
    • Outstanding writing skills, able to produce insightful reports based on sound survey or forecast data, providing meaningful recommendations.
    • Extensive problem solving skills and positive attitude.
    • Public speaking and good interpersonal communications skills.
    • Good time management and planning skills, ability to conduct several projects in parallel.
    • At least 3 years' experience in cross-industry analysis or SMB analysis of an IT or telecom vendor; or in a relevant practice at an IT market research or consulting firm.
    • Experienced knowledge of MSOffice packages. Experience in data modelling and forecasting techniques is an advantage.
    • Prior experience in survey research design, and analysis of key results is useful.
    • University BA/MS degree in Business, Economics, or Information Sciences.
    • Professional fluency in written and oral business English is required, and fluency in a second European language would be advantageous.

    In addition to a competitive remuneration package, IDC offers the chance to join a research team in the industry's foremost provider of market intelligence, providing expert advice and knowledge to major institutions and organisations in Europe.


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